Refund & Cancellation Policy
Plans change — we get it. This explains how cancellations, reschedules, and refunds are calculated, transparently and with an audit trail for your protection.
ITG Tours And Travels (OPC) Private Limited · +91 90140 15724 · lakshmanbazarla@indiantripguide.com
CIN: U79120TS2024OPC187544 · GSTIN: 36AAHCI7641H1ZD · Registered office: 2-60/18, Sri Balaji Layout, Gajularamaram, Hyderabad, Telangana 500117, India
Last updated: 16 June 2026
1. How cancellations work
All cancellation requests must be raised in writing — via your ITG customer account, email, or WhatsApp. The cancellation date is the date we receive your request. Refunds are calculated automatically by our system based on how many days before your trip departure the request is received, then reviewed by our team.
2. Standard cancellation slabs
For most South India tour packages, the following standard slabs apply (calculated on the base package price, excluding third-party charges already paid on your behalf):
| Days before departure | Refund of base package price | Retained by ITG |
|---|---|---|
| 60 days or more | 100% (less 1% processing fee) | 1% |
| 30–59 days | 75% | 25% |
| 14–29 days | 50% | 50% |
| 7–13 days | 25% | 75% |
| 0–6 days | No refund | 100% |
| After departure / no-show | No refund | 100% |
These are the default slabs. A specific package, fixed-departure batch, or peak-season booking may carry its own published policy, which will be shown to you before you pay. Where a package-specific policy exists, it overrides this default.
3. Non-refundable components
Some amounts are paid by us to partners on your behalf and may be non-refundable regardless of slab, including: confirmed train/flight tickets, non-refundable hotel nights, permits/entry tickets, and event/activity bookings. We will always show these separately in your refund calculation.
4. Special circumstances
We assess these case-by-case and may refund more generously than the slabs above, with supporting proof:
- Medical emergency — with a medical certificate.
- Weather / natural events / government restrictions — we will offer a full refund or a free reschedule / travel credit.
- Cancellation by ITG — if we cancel a trip, you receive a 100% refund or a free reschedule.
- Duplicate booking — full refund of the duplicate.
5. Reschedule instead of cancel
You can request to move your trip to another date (a "reschedule") instead of cancelling. Reschedules are subject to availability and any difference in package price/season. One reschedule may be offered without penalty where requested with reasonable notice — confirmed on a case-by-case basis.
6. How and when you get your money back
- Approved refunds are credited to the original payment method wherever possible.
- Typical processing time after approval: 7–10 business days (bank timelines may vary).
- Every refund decision is logged with an audit trail (request → calculation → approval → processing) for your protection.
7. How to request
WhatsApp or email us with your booking ID and reason. We'll send your calculated refund amount, confirm any non-refundable components, and process on approval.